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Shipping Information


Southeast Metro Rates

We offer FREE SHIPPING to METRO AREAS in Melbourne, Sydney, Adelaide, Geelong, Ballarat, Bendigo and Mornington for orders of $79 or above.
Shipping is capped at $6.95 if the order is under $79.

Everywhere else

Outside those areas listed above, shipping cost varies depending on your location and the weight of your order. Your final shipping cost will be displayed in your checkout page before you proceed to payment so that you will know exactly how much shipping you are paying for. We do not deliver outside of Australia.

Delivery times

The cut-off time for same day dispatch is 12.00pm on any weekday, as long as the items are in stock and ready to go. Orders that are placed thereafter are dispatched within 24 hours. Once orders have left our warehouse, the estimated delivery times are:

  • Melbourne, Sydney and Adelaide: 1-3 business days
  • Hobart: 2-4 business days
  • Brisbane: 3-5 business days
  • Perth: 5-7 business days
  • Regional hubs (eg. Geelong, Newcastle and Bendigo): 2-4 business days
  • Remote regional areas: 1-2 weeks

Delivery for frozen raw food

Frozen raw food is only available to customers in selected suburbs in the metro areas of Melbourne. In order to keep it fresh, raw food is delivered by our in-house drivers during weekends. Orders placed before Thursday 12pm will be delivered on the same weekend. Our driver will notify you of the approximate arrival time prior to each delivery.

Suburb Postcode
Melbourne 3000
East Melbourne 3002
West Melbourne 3003
Melbourne 3004
St Kilda Road Central 3004
St Kilda Road Melbourne 3004
World Trade Centre 3005
South Wharf 3006
Southbank 3006
Docklands 3008
University Of Melbourne 3010
Footscray 3011
Seddon 3011
Seddon West 3011
Brooklyn 3012
Kingsville 3012
Maidstone 3012
Tottenham 3012
West Footscray 3012
Yarraville 3013
Yarraville West 3013
Newport 3015
South Kingsville 3015
Spotswood 3015
Williamstown 3016
Williamstown North 3016
Altona 3018
Seaholme 3018
Braybrook 3019
Robinson 3019
Albion 3020
Glengala 3020
Sunshine 3020
Sunshine North 3020
Sunshine West 3020
Albanvale 3021
Kealba 3021
Kings Park 3021
St Albans 3021
Flemington 3031
Kensington 3031
Ascot Vale 3032
Highpoint City 3032
Maribyrnong 3032
Travancore 3032
Avondale Heights 3034
Moonee Ponds 3039
Aberfeldie 3040
Essendon 3040
Essendon West 3040
Royal Melbourne Hospital 3050
Hotham Hill 3051
North Melbourne 3051
Melbourne University 3052
Parkville 3052
Carlton 3053
Carlton South 3053
Carlton North 3054
Princes Hill 3054
Brunswick South 3055
Brunswick West 3055
Moonee Vale 3055
Moreland West 3055
Brunswick 3056
Brunswick Lower 3056
Brunswick North 3056
Brunswick East 3057
Sumner 3057
Batman 3058
Coburg 3058
Coburg North 3058
Merlynston 3058
Moreland 3058
Fitzroy 3065
Collingwood 3066
Collingwood North 3066
Abbotsford 3067
Clifton Hill 3068
Fitzroy North 3068
Northcote 3070
Northcote South 3070
Thornbury 3071
Gilberton 3072
Northland Centre 3072
Preston 3072
Preston Lower 3072
Preston South 3072
Preston West 3072
Regent West 3072
Alphington 3078
Fairfield 3078
Ivanhoe 3079
Ivanhoe East 3079
Ivanhoe North 3079
Bellfield 3081
Heidelberg Heights 3081
Heidelberg Rgh 3081
Heidelberg West 3081
Banyule 3084
Eaglemont 3084
Heidelberg 3084
Rosanna 3084
Viewbank 3084
Cotham 3101
Kew 3101
Kew East 3102
Balwyn 3103
Balwyn East 3103
Deepdene 3103
Stradbroke Park 3103
Balwyn North 3104
Greythorn 3104
Bulleen 3105
Templestowe 3106
Templestowe Lower 3107
Doncaster 3108
Doncaster East 3109
Doncaster Heights 3109
Chirnside Park 3116
Burnley 3121
Burnley North 3121
Cremorne 3121
Richmond 3121
Richmond East 3121
Richmond North 3121
Richmond South 3121
Auburn South 3122
Glenferrie South 3122
Hawthorn 3122
Hawthorn North 3122
Hawthorn West 3122
Auburn 3123
Hawthorn East 3123
Camberwell 3124
Camberwell North 3124
Camberwell South 3124
Camberwell West 3124
Hartwell 3124
Middle Camberwell 3124
Bennettswood 3125
Burwood 3125
Surrey Hills South 3125
Camberwell East 3126
Canterbury 3126
Mont Albert 3127
Surrey Hills 3127
Surrey Hills North 3127
Box Hill 3128
Box Hill Central 3128
Box Hill South 3128
Houston 3128
Wattle Park 3128
Box Hill North 3129
Kerrimuir 3129
Mont Albert North 3129
Blackburn 3130
Blackburn North 3130
Blackburn South 3130
Laburnum 3130
Brentford Square 3131
Forest Hill 3131
Nunawading 3131
Mitcham 3132
Mitcham North 3132
Rangeview 3132
Vermont 3133
Vermont South 3133
South Yarra 3141
Hawksburn 3142
Toorak 3142
Armadale 3143
Armadale North 3143
Kooyong 3144
Malvern 3144
Malvern North 3144
Caulfield East 3145
Central Park 3145
Darling 3145
Darling South 3145
Malvern East 3145
Wattletree Road Po 3145
Glen Iris 3146
Tooronga 3146
Ashburton 3147
Ashwood 3147
Chadstone 3148
Chadstone Centre 3148
Holmesglen 3148
Jordanville 3148
Mount Waverley 3149
Pinewood 3149
Syndal 3149
Brandon Park 3150
Glen Waverley 3150
Wheelers Hill 3150
Burwood East 3151
Burwood Heights 3151
Caulfield Junction 3161
Caulfield North 3161
Caulfield 3162
Caulfield South 3162
Hopetoun Gardens 3162
Booran Road Po 3163
Carnegie 3163
Glen Huntly 3163
Murrumbeena 3163
Bentleigh East 3165
Hughesdale 3166
Huntingdale 3166
Oakleigh 3166
Oakleigh East 3166
Oakleigh South 3167
Clayton 3168
Notting Hill 3168
Clarinda 3169
Clayton South 3169
Mulgrave 3170
Waverley Gardens 3170
Sandown Village 3171
Springvale 3171
Noble Park 3174
Noble Park North 3174
Prahran 3181
Prahran East 3181
Windsor 3181
St Kilda 3182
St Kilda South 3182
St Kilda West 3182
Balaclava 3183
St Kilda East 3183
Elwood 3184
Elsternwick 3185
Gardenvale 3185
Ripponlea 3185
Brighton 3186
Brighton North 3186
Dendy 3186
Were Street Po 3186
Brighton East 3187
North Road 3187
Hampton 3188
Hampton East 3188
Hampton North 3188
Moorabbin 3189
Moorabbin East 3189
Wishart 3189
Highett 3190
Sandringham 3191
Cheltenham 3192
Cheltenham East 3192
Southland Centre 3192
Beaumaris 3193
Black Rock 3193
Black Rock North 3193
Cromer 3193
Mentone 3194
Mentone East 3194
Moorabbin Airport 3194
Heatherton 3202
Bentleigh 3204
Mckinnon 3204
Ormond 3204
Patterson 3204
South Melbourne 3205
Albert Park 3206
Middle Park 3206
Garden City 3207
Port Melbourne 3207
Brighton Road 3184

PO Boxes or parcel locker

Unfortunately we are unable to deliver to PO Boxes or Parcel Lockers as our orders are shipped via couriers.

Public holidays

As couriers do not work on public holidays, there might be delays, especially around New Year, Christmas and Easter. To minimize the risk of running out of pet supplies, we recommend you place your order at least one week earlier or stock up leading to the public holidays.

Do I need to be home to receive delivery?

For your convenience, we do not require a signature upon delivery. We understand your busy schedule during the day and that you may not always be home to receive your delivery so our drivers will be leaving your order at your front door. However, should any problems arise, please do not hesitate to contact us and we will be very happy to address any issues with you.

If you have any special instructions regarding your delivery, please send us an email or call us on (03) 9028 2299.